1.Heavy equipment (gantry crane / 5 units and forklift / 3 units) failure rate is calculated by taking the number
of nonworking days and dividing them by the number of working days per year. This rate should be lower
than 5%.
2.Transportation accident rate means the number of accidents divided by one million kilometers. This rate should not exceed 2%.
3. Our goal is to make sure that drivers can get a container within 30 minutes.
4.Example: if this year we received a 75 point customer satisfaction rating, then we should receive 5 additional points next year.
