1.Heavy equipment (gantry crane / 5 units and forklift / 3 units) failure rate is calculated by taking the number
of nonworking days and dividing them by the number of working days per year. This rate should be lower
2.Transportation accident rate means the number of accidents divided by one million kilometers. This rate should not exceed 2%.
3. Our goal is to make sure that drivers can get a container within 30 minutes.
4.Example: if this year we received a 75 point customer satisfaction rating, then we should receive 5 additional points next year.